CUSTOM LEARNING & PERFORMANCE

Learning built for the work.

Brian Brown Works designs onboarding, realistic practice, and performance support around what your people need to do. Explore the work, then bring us the challenge in your organization.

Explore First 30 Start a learning project

20+ years in leadership, coaching, and training. A master's in Educational Technology and Instructional Design.

STANDARD & METHOD · FEATURED ONBOARDING SAMPLE

First 30.

Ready for the real work.

JUNIPER · SERVICE DESK

“Can you confirm a visit for tomorrow?”

Current procedure
Check before promising
Dispatch capacity
Still under review
Your next move
You decide

First 30 is an interactive onboarding sample for customer-facing service teams. For HR teams, training leaders, and managers: experience a new coordinator’s decisions, practice customer promises and handoffs, and connect the learning to workplace observation.

Step into First 30

Free browser sample. No account required.

MORE STANDARD & METHOD LABS

Different work. Useful practice.

All five Learning Labs

FOR MANAGERS

Manager Performance Lab

Examine workplace evidence, revise your first read, and practice the conversation before it happens.

Explore Manager Lab

FOR YOUTH-PROGRAM STAFF

Youth Program Staff Performance Lab

Practice difficult moments with young people, families, and colleagues, then carry the learning into supervisor coaching.

Explore Youth Lab

FOR HOTEL TEAMS

Hotel Business Lab

Read operating signals, make a decision, and explain the tradeoff behind your next move.

Explore Hotel Lab

FOR PATIENT-ACCESS TEAMS

Patient Access Lab

Compare patient information, protect communication, and manage competing front-desk demands.

Explore Patient Access Lab

CUSTOM LEARNING & PERFORMANCE

Built around your organization.

Start with one role, workflow, or recurring decision. We clarify the performance need, then shape the right learning, practice, job aids, and manager support around your approved standards.

Onboarding & readiness

Connect role expectations, realistic practice, and manager observation.

Manager development

Rehearse difficult conversations and carry a useful next move into coaching.

Operational judgment

Turn procedures, workflows, and recurring decisions into practice and support.

Diagnose Design Practice Transfer Improve

Explore custom learning

BRIAN BROWN · FOUNDER & PRINCIPAL

Experience inside the work.

Brian brings more than two decades of operational leadership, coaching, and people development to learning design. His approach connects clear expectations, realistic practice, and support at the moment of need. Each project is principal-led from diagnosis through implementation.

About Brian